Warranty Policy
Limited Warranty
Nature’s Generator Inc. warrants to you, the original purchaser/owner of the product purchased and used in the United States, that all products shall be free of defects in the original manufacture of the materials or workmanship from the original date of delivery through the specific “Warranty Period” — with each product’s warranty period specifics set forth herein.
This Limited Warranty is non-transferable. Warranty coverage applies only to the original purchaser/owner and automatically terminates if the product is sold, transferred, or otherwise conveyed to another party.
Nature’s Generator warrants the product(s) purchased directly online from Nature’s Generator or from a Nature’s Generator authorized dealer/reseller (in its original packaging and with its warranty statement inside) against defects in materials and workmanship when used in accordance with the product’s Nature’s Generator User Manual, technical specifications, and other Product published guidelines during the specific product’s Warranty Period stated below, starting from the date of delivery to the original purchaser/owner.
The exclusive remedies available under this Limited Warranty are product repair or replacement, which can only be performed by Nature’s Generator or an approved dealer. To receive warranty service, the purchaser/owner must contact Nature’s Generator customer service for issue-determining troubleshooting and to ensure the owner understands all of the service procedure steps.
Limited Warranty Coverage for Specified Products:
For all Nature’s Generator Portable Generators or the Whole-home Powerhouse Generators or Solar Panels or Wind Turbines or Accessories:
Warranty Coverage Period for:
Twelve (12) Months: Shipping, Parts and Labor.
For Nature’s Generator Whole-home MyGrid 10K System: Warranty Coverage Period is for Sixty (60) months with:
- Months 1–12: Shipping, Parts and Labor.
- Months 13–24: Parts & Labor
- Months 25–36: Parts Only
- Months 37–60: Major Parts Component*
For Nature’s Generator Transfer Switches: Warranty Coverage for sixty (60) Months with:
- Months 1–12: Shipping, Parts and Labor.
- Months 13–24: Parts & Labor
- Months 25–36: Parts Only
-
Months 37–60: Major Parts Component*
(*i.e. Contactors, Controlling Modules.)
See chart for more product warranty period information.
Warranty Guidelines:
- Warranty begins upon delivery of the product to the purchaser/owner.
- Unit must be registered and have proof of purchase available.
- Any and all applicable warranty repairs and/or concerns must be performed and/or addressed by Nature’s Generator.
- Nature’s Generator will, at its sole discretion, repair or replace any part(s) which, upon evaluation, inspection, and testing by Nature’s Generator is found to be defective.
- Any equipment the purchaser/owner claims to be defective must be evaluated by Nature’s Generator.
- Damage to any covered components caused by use of an after-manufacture incompatible part or parts will not be covered by this warranty.
- Any damage caused by the owner after receipt of the product is the responsibility of the owner and is not covered by this warranty.
- Proof of performance of all required maintenance must be available.
- Shipping to and from Nature’s Generator for service will only be covered for 12 months and for a product with a manufacturer’s defect requiring repair or replacement. If, upon inspection, it is found there is not a manufacturer’s defect—but instead an issue was caused by owner error or maintenance negligence or misuse—the shipping, parts, and repair labor will be paid by the owner.
- For out-of-warranty repairs or replacements, replacement parts are covered by a three (3) month warranty from the date of service.
What does this Warranty Cover?
This Limited Warranty is conditioned on proper use of the product.
During the Warranty Period, if the original manufacture of the materials or workmanship of the product is determined to be defective by an authorized dealer or Nature’s Generator, then Nature’s Generator will at its sole discretion: (1) repair the product with new or rebuilt parts; or (2) replace the product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Nature’s Generator Inc. and are not returned.
If service of products or parts are required after the Warranty Period expires, the product owner must pay all shipping, parts and labor charges. This warranty lasts as long as the original purchaser owns the product during the Warranty Period. Warranty coverage terminates if the original owner sells or otherwise transfers the product.
As far as applicable law allows, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent exchange, repair, or replacement of the Product. Product or part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period from the date of repair or replacement.
Replacement parts provided under warranty are covered for the remainder of the original product’s warranty period and do not restart a new warranty period.
The following will NOT be covered by this warranty:
- Costs of normal maintenance.
- Normal wear and tear including, without limitations, wear and tear of batteries which are consumables. Normal wear and tear, including battery degradation due to improper maintenance (e.g., allowing the battery to fully discharge due to lack of charging).
- Damage to product caused by accidents, handling, or incorrect storage.
- Damage/failures caused by operation with loads or installations other than what is recommended.
- Unauthorized modification/misapplication.
- Damage caused by non-compatible parts or noncompliance with instructions.
- Failures due to misuse, abuse, negligence, improper installation, or acts of nature.
- Damage from pests (rodents, insects, reptiles).
- Unauthorized diagnostics or repairs.
- Improper installation or exposure to weather.
- Force majeure events (fire, theft, storms, etc.).
- Expedited shipping costs.
- Incidental or consequential damages.
- Improper packaging during transport.
- External electrical or environmental issues.
- Improper power supply or faulty wiring.
- Any product with an expired warranty.
Additional Exclusions:
- Cosmetic damage
- Commercial use
- Refurbished products
- Consumables such as batteries
- Removed or altered serial numbers
For these cases, repair labor, parts, and shipping will be charged to the customer.
Limitation of Liability
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER/OWNER’S EXCLUSIVE REMEDY. Nature’s Generator Inc. shall not be liable for any incidental or consequential damages...
(remaining legal section unchanged for brevity — keep as-is in your official document)
How to Obtain Warranty Service
To request warranty service, please complete our warranty claim form. Be sure to provide a valid email address and phone number.
You may also call: 1-800-975-7909 (Mon–Fri, 9:00 AM – 5:00 PM PST)
Warranty Claim Instructions
- Pack the generator securely
- Attach the return label
Processing time: Approximately 2–3 weeks
Contact Information
Phone: 1-800-975-7909
Email: support@naturesgenerator.com