6.3 Warranty Guidelines:
6.3.1 Warranty begins upon delivery of the product to the purchaser/owner.
6.3.2 Unit must be registered and have proof of purchase available.
6.3.3 Any and all applicable warranty repairs and/or concerns must be performed and/or addressed by Nature’s Generator.
6.3.4 Nature’s Generator will, at its sole discretion, repair or replace any part(s) which, upon evaluation, inspection, and testing by Nature’s Generator is found to be defective.
6.3.5 Any equipment the purchaser/owner claims to be defective must be evaluated by Nature’s Generator.
6.3.6 Damage to any covered components caused by use of an after-manufacture incompatible part or parts will not be covered by this warranty.
6.3.7 Any damage caused by the owner after receipt of the product is the responsibility of the owner and is not covered by this warranty.
6.3.8 Proof of performance of all required maintenance must be available.
6.3.9 Shipping to and from Nature’s Generator for service will only be covered for 12 months and for a product with a manufacturer’s defect requiring repair or replacement. If, upon inspection, it is found there is not a manufacturer’s defect -- but instead an issue was caused by owner error or maintenance negligence or misuse -- the shipping, parts, and repair labor will be paid by the owner.
6.5 The following will NOT be covered by this warranty:
6.5.1 Costs of normal maintenance.
6.5.2 Normal wear and tear including, without limitations, wear and tear of batteries which are consumables.
6.5.3 Damage to product caused by accidents, handling, or incorrect storage.
6.5.4 Damage/failures caused by operation with loads or installations other than what is recommended or specified by Nature’s Generator.
6.5.5 Unauthorized modification/misapplication will not be warranted unless authorized by Nature’s Generator in writing.
6.5.6 Damage to any covered components or consequential damages caused by the use of a non-compatible part(s) or noncompliance with Product instructions.
6.5.7 Failures due to normal wear and tear, rough handling, accident, misuse, abuse, negligence, improper installation, incorrect sizing, as well as fire, water, lightning or other acts of nature.
6.5.8 Damage related to rodent, reptile, and/or insect infestation.
6.5.9 Diagnostics or repairs performed by individuals other than Nature’s Generator or not authorized in writing by Nature’s Generator.
6.5.10 Damage that occurs because the product was not properly installed and/or was installed in a location that is not protected from weather if the product’s user manual so directs.
6.5.11 Failures caused by any force majeure (act of God) or external cause including, and without limitation, fire, theft, freezing, war, lightning, earthquake, windstorm, hail, water, tornado, hurricane, or any other matters which are reasonably beyond the manufacturer’s control.
6.5.12 Shipping costs associated with expedited shipping.
6.5.13 Any incidental, consequential, or indirect damages caused by defects in materials or workmanship, or any delay in repair or replacement of the defective part(s).
6.5.14 Failure to adequately package the product for transportation.
6.5.15 Extreme or external causes beyond the manufacturer’s reasonable control including but not limited to failures or surge fluctuations in electrical power or failures to wireless networks or environmental electromagnetic interference or damaging solar flares.
6.5.16 Connection to improper power supply or faulty home wiring.
6.5.17 Any product with a warranty period that has expired.
