Nature's Generator Elite - Gold System

Does the battery replacement has to be nature's generator brand? can the battery be bought at auto zone? How long does the inverters last. Are we allowed to change the battery out with a lithium battery if we desire?

Hi Joel, Thank you for your query. As much as possible, we highly recommend that you source your replacement parts through us, mainly to avoid voiding the warranty and for assured compatibility. Although, in theory, what you asked is possible as long as the right specifications are met. However, regarding the lithium replacement, this is something that the battery management in the generator does not currently support therefore, this is not going to be viable. If you have any follow-up questions, you may contact us either via phone, chat, or email at support@naturesgenerator.com.

Does this include a battery or is it just the charging generator?

Hi Richard, Thank you for your query. Nature's Generator Elite - Gold System includes the main generator unit and 2 solar panels only, It does not include the power pod. If you have additional queries, you can also send us an email to support@naturesgenerator.com

Can you run it while the solar panels are charging at the same time?

Hi Stephan, Thank you for your query. Yes, the generator can run while charging via AC/Solar/Wind. If you have any follow-up queries, you can send us an email at support@naturegenerator.com

Can I replace the 12v 100ah AGM Sealed Lead Acid battery with a 12v 200ah AGM Sealed Lead Acid on any/all of your generators?

Nature's Generator has taken considerable time to review the different battery options.  While both provide pros and cons, we ultimately decided to choose the safer and more affordable option, which is the 60ah/100Ah sealed-lead acid. Sadly, the charge controller and the battery management system installed in the generator will not be able to support a 200ah battery. If you have additional queries or any follow-up questions, please do not hesitate to send an  email to support@naturesgenerator.com

Will the inverter run off of 48V or only 12? Will the charger charge up to 48V ?

Hi Jason, the system is limited to 12V, If you have any follow-up questions, kindly send us an email to support@naturesgenerator.com

I am interested in using the unit as a UPS to protect my online equipment and a freezer…from power surges and outages…I know you need to have it plugged in either AC of solar…does this limit the life of the batteries by not running them down before recharging…also…can you put in a bypass switch to go from AC to Solar…which system would you suggest…thanks

Hi Anthony Forcina, thank you for your query. Actually, having to avoid the battery being depleted is best for the battery as it actually prolongs its overall lifespan. Regarding AC and solar charging, you can simultaneously charge both ways it's way faster and no worries, your opinions, and feedback is highly appreciated, we'll be more than happy to let the team know, for future features and improvements. If you have further questions, you may send us a direct query at support@naturesgenerator.com we'll be more than happy to assist you!

I was wondering. If it would be beneficial to plug 3 solar panels into a battery pod. I have 2 plugged into my pod now. Or, is 2 panels all it will handle?

Hi, the Elite unit (Generator and pods) can support 3 solar panels each at most. The more solar panels that you connect, the faster the system will charge. Feel free to send us a direct message at support@naturesgenerator.com if you have further questions.

I have a small Frigidaire chest freezer model MFC07M3FW1 and a whirlpool refrigerator model W8TXNGMW*0*. I definitely want to operate the freezer. Will this generator operate either one of these in an emergency? If not, which generator will?

Hi, an Elite gold system is tested to run a full-size fridge/freezer for 13-20 hours on a single charge. The maximum power output is 3600-Watts and as long as your appliances are within the specified wattage, they can run. If you have additional queries, please send us an email at support@naturesgenerator.com.

Hi! I live in a 2nd floor apartment whose small balcony faces North/Northeast and Eastern side is covered by palms and may not get enough direct sunlight because of the upper floors in the building. Can the Nature's Generator Gold System be powered enough with indirect sunlight? What can I do living in an apartment?

Hello Wil,

Thanks for your inquiry. 

Nature's generator solar panel can still charge even if it is not getting full sunlight. Just be reminded that the charging efficiency might decrease and might result in a longer charging time if the panels are not getting full sunlight. 

You may also charge the generator on your wall outlet using the AC cable included in the package. 

Should you have any concerns or questions, please email us at support@naturesgenerator.com

Thanks,
Nature's Generator Support Team

1. Would this run a A/C unit that has a start wattage of 2,900 and run of 1300 if so how long? 2. Would it run a microwave at 120v 60Hz, 1350w if yes how long 3. Heater at 1500w if yes how long? Not running all at the same time 4. if battery is drained completely how long for the two panels to recharge completely is it 100w per hour, day, min?

Hello Kade,

Thanks for your inquiry.

I appreciate your time reaching us. If you will just have the Gold system you are unable to run this AC unit, since it has only 1200Wh battery capacity same goes with your microwave and heater. Using the Nature's Generator Power Panel - Estimated recharge time: 10 - 12 hrs. Just to set your proper expectations, our products are built to power small appliances and if you really want to power that equipment you will need to have an elite generator and add approximately 8 to 10 pods. It will cost you a lot.

Thanks,
Natures Generator Support Team
Contact #: 800-975-7909

Hi! Could I use this to charge my RV through the 30 Amp plug? Can I add more panels to decrease charging time?

Hello Mia,

Thanks for your inquiry!

Yes, You can use the 30Amp plug to charge your RV (As long as the generator can run the charger)

Adding more solar panels will decrease the charging time. Each solar panel can provide up to 100Watts.

Should you have any concerns, please email us at support@naturesgenerator.com

Thanks,
Nature's Generator Support Team

What wind turbines are compatible?

Hello Ronald,

Thanks for your inquiry.

I appreciate your time reaching us. We do recommend to use our wind turbines since it was already proven and tested bt our assigned team. To avoid any problems as well.

Please let me know if you have any other concerns and I'll be more than happy to assist you.

Thanks,
Natures Generator Support Team
Contact #: 800-975-7909

can this unit run a portable ac that is between 600-100 watts?

Hello Wayne,

Thanks for your inquiry.

I appreciate your time reaching us. Yes, it can run your portable AC, but it won't give a long time to use it. You can add additional power pods to help you run this portable AC longer.

Please let me know if you have any other concerns and I'll be more than happy to assist you.

Thanks,
Natures Generator Support Team
Contact #: 800-975-7909

is this a waterproof system

Hello Patty,

Thanks for your inquiry.

The generator itself is not waterproof and it is strongly recommended to use it indoors.

Should you have any concerns, please email us directly at support@naturesgeenrator.com

Thanks,

Nature's Generator Support Team

Will this power a portable AC with 3960W and for how long?

Hello,

Thanks for your inquiry.

Unfortunately, this cannot power a 3960W AC. 

Nature's Generator is best for low-wattage appliances such as LED TV, LED lights, Refrigerator, Cellphone/Laptop charger, Etc.

Should you have any other concerns, please email us at support@naturesgenerator.com

Thanks,

Nature's Generator Support Team

Can you wire multiple Nature's Generator Elite - Gold System in series?

Hi Dave,

Thank you for your query. 

No, daisy-chaining an Elite is not currently possible. If you're looking to extend your battery capacity, you can actually daisy chain an unlimited number of Elite power pods to greatly increase your battery capacity. If you have more questions please send us a direct email at support@naturesgenerator.com

Can you overcharge the solar generator?

Hi Wayne, thank you for the query. No, Our Nature's Generators come with a built-in charge controller that will prevent overcharging from happening. If you have further questions, you may send us a direct email at support@naturesgenerator.com, thank you!

Will this generator operate for appliances (stove, stand up freezer and refrigerator) that are around 18 years old? I understand I may have to alternate them, but wanted to make sure this unit will be able to provide power to them since they are older appliances.

Yes, older appliances can be powered by the Generator as long as these are compatible to run on 120 volt AC and are within the required wattage which is supported by the Generator. If you have additional questions, please feel free to email us at support@naturesgenerator.com, we'll be more than happy to assist you.

I'd like to run a 1,500 w space heater up to 8 hours. Will this product accommodate the run time? If I were to want to run the next day, would I need to recharge with the 2) 300w solar panels and for about how many hrs? - thanks AJ.

Hello AJ,

Thanks for your inquiry.

You can run a 1,500 w space heater on our Nature's Generator Elite - Gold System, However you can only run it for an average of 30 minutes. If you want to extend the run time, you can consider adding some power pods. 

Each power pod can extend the run time for an average of 45mins - 1hour.

The recharge time of Nature's Generator will also be dependent on the amount of sunshine the Power Panel is receiving on any given day. Fewer clouds and more direct sunshine will help the charging performance. Adding additional Power Panels lessens the recharge time. Nature's Generator can handle up to 200 watts of solar recharging power and Nature's Generator Elite can handle up to 300 watts of solar recharging power.

Should you have any other concern please email us directly at support@naturesgenerator.com

Thanks,

Nature's Generator Support Team

i would like to just order the wind turbine as I mistakenly mis-ordered the ‘gold system’ not the ‘elite gold’ that has the turbine. Can’t figure out how to order just the turbine, can you help me? thanks, sherry (using the system right now during a big wind storm that took out our power - love it!!)

Hi Sherry,

Thank you for your query.

Regarding your concern on how to purchase the wind turbine alone, kindly refer to this link below. It will direct you to the purchase page wherein only the turbine is included, priced at $549.99. We're more than happy to know that our Generator helped you a lot during those hard times. We continue to improve our products to help not just our nature but the world.

https://naturesgenerator.com/collections/essentials/products/natures-generator-wind-turbine

Should you have further concerns please let us know and we would be more than happy to help. Just email support@naturesgenerator.com

Thank you.
Huntkey USA Support.

Any of these generators can be used to run a RV A/C? I Have a Dometic AC for my camper but don’t want to use gas powered generators. Thanks

Hello Juan,

Thanks for reaching us!

It will depend on how many BTU's your A/C have. We have Nature’s Generator Window AC Package. If your A/C runs 6000 BTU approximately 16 hours of total run time if you were to use our Nature’s Generator Window AC Package. Much better if you can give us the exact BTU of your A/C for us to determine it as well.

You may click on the link below for more information about the product.

https://naturesgenerator.com/blogs/knowledge-center/can-a-natures-generator-system-help-run-your-portable-wall-ac-1

Should you have further concerns please let us know at Support@naturesgenerator.com and we would be more than happy to help.

Thanks,
Nature's Generator Support Team

There is a sticker on my generator which says you can save power by turning off the generator when charging directly from a wall socket or when not in use. Is the battery still charging off the solar panels when the generator is turned off?

Hello Jeff,

Thanks for reaching us!

Yes if you charge it from a wall socket even if it's off the battery will charge. You will know it is recharging when the LCD
display lights up, the AC input icon is illuminated on the LCD display and the battery bar starts registering.
The battery bar stops registering when the battery is full and the AC Input light changes from
red to green.

Thanks,
Nature's Generator Support Team

Can it be used while being charged by solar power?

Hello, Mike.

Thank you for your Inquiry.

Yes. Our Nature's Generator can be used while being charged by solar power. For more details about our product please click the link below: https://naturesgenerator.com/products/natures-generator-elite-gold-system

Should you have any concers please email us directly at support@naturesgenerator.com

Thanks,
Nature's Generator Support Team

Can the 3600 charge my solar car? How many extra miles for an SUV? Do I need any special cords that are not provided? Thank You so much! Lisa ~

Hello-

Unfortunately our system was not designed to recharge electric vehicles.



Thanks,
Nature's Generator Support Team

I lost the manual. Can I get another or download it ?

Hello-

Please click on the link below to view the manual.

https://cdn.shopify.com/s/files/1/2637/1868/files/NGE_user_manual_210_255_20200818_no_smartkey.pdf?v=1597726825 


Thanks,
Nature's Generator Support Team

Hi, can you plug solar panels into the wind charging port for extra charging power?

Hello-

Thanks for reaching out to us!

Unfortunately, you would not be able to connect a solar panel to the Wind Turbine port, they are wired differently.


Thanks,
Nature's Generator Support Team

Is there a certain temperature they have to be stored in? I plan on storing this in a shipping container in Southern California. Also, can I plug in a power strip to one of the plugs to charge more than three items at once? I plan on charging Li- ion batteries for tools with rechargeable batteries. Each charger states input: 100-240V 50-60hz 6.0A max Output: 42v -- 12.0A. So how many of these could I have plugged in at once? Thank you for the help.

What are the dimensions of the generator itself? What are the dimensions of the stackable pods? Can the pods be added off to the side or do they have to be stacked? I'm asking because I'm required to keep generators inside a 50 gallon enclosure while being utilized for my boat dock. Thanks.

Hello-

Thanks for reaching out to us!

Please see dimension below.

 - Nature's Generator

• Product dimensions with cart: 23 × 17 × 22 in.
• Product dimensions without cart: 18 x 12 x 15 in.

Can the batteries from the elite system be linked to the batteries from the standard system?

Hello-

Unfortunately our Elite systems have a different connection that our current system, the Elite are larger so you would not be able to link them together.


Thanks,
Nature's Generator Support Team

Is the power panel recharge time of 10-12 hours based on one solar panel or two?

Hello-

For the Elite version it is based on two 100W solar panels, not one.


Thanks,
Nature's Generator Support Team

Can the Elite Gold unit be charged via solar while in use? For example: if we lose power for several days and run our fridge off of this unit, can we be charging it effectively during the day (while in use) so that it would run at night?

Hello-

Thanks for reaching out to us!

Yes, you are able to charge and use the system at the same time.  

Please let us know if there is anything else we can assist with.


Thanks,
Nature's Generator Support Team

Is the 12-volt DC outlet regulated?

Hello-

Thanks for reaching out to us!

Our 12V DC outlet is regulated, the highest wattage it will allow is 240W.

Please let us know if there is anything else we can assist with.


Thanks,
Nature's Generator Support Team

On the natures generator elite, both the main unit and the power pod, can the battery be changed by the user, and do both use a 100 amp battery, and what is the replacement cost of each battery?

Hello-

Thanks for reaching out to us.

The battery can be changed by the user, you would need to remove the top covers and will have access to the batteries.  Each replacement battery cost $299.99 and that includes free shipping.

Please let us know if there is anything else we can assist with.


Thanks,
Nature's Generator Support Team

does this system have the same capabilities as the $999 system (adding pods and turbine capabilities)?

Hello-

Our Nature's Generator Elite system has the same capabilities as our standard Nature's Generator but with more power.  Our Nature's Generator Elite has a 3600 watt inverter and a 30amp connection on the back.  


Please let us know if there is anything else we can assist with.


Thanks,
Nature's Generator Support Team

Why not use lithium batteries

Hello-

Please see below reason why we went with SLA vs Lithium.

1. Lithium does not have the ability to expand the system further than one battery.  Meaning with using sealed lead-acid like our unit does, you can expand infinitely by adding more batteries to increase the run time of your items and also allowing to add additional solar panels to decrease the recharge time of the entire system.
2. Reliability is another reason.  Companies like Tesla and Samsung use lithium batteries and they have had issues in the past with items catching on fire.  The quality control is critical with Lithium batteries and our volume cannot compete with the companies mentioned above and if they are having quality issues, we would most likely experience similar issues just in a larger volume.  It is not worth the risk or harm to our customers to save weight on the product.
3. Cost is a large consideration as well.  Lithium batteries are very expensive in comparison to sealed lead-acid and our mission is and has been to deliver a high quality product at affordable price points for our customers.
4. Lithium batteries do not perform well in colder temperatures.  Colder temperatures can degrade the output ability of a lithium battery.
5. The lithium battery technology is new, 25 years old whereas sealed lead-acid has been in existence for over 100 years.  There is a significant sense of reliability and trust.

To Recharge the extra battery is necessary do it separately or it gets charge too when generator is getting charge using solar or ac

Hi Jose,

Thank you for reaching out! The Generator and the Power pod will charge at the same time as long as they are daisy-chained together. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Regards,
Nature's Generator Support Team

Are your batteries Lithium Iron LiFe

Hi Paul,

Thank you for reaching out! The batteries that we use for our Elite 3600-watt series is Sealed Lead Acid battery. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Regards,
Nature's Generator Support Team

I live in a 2nd floor and only receive direct sunlight for 5hrs, do I need to let it plugged in for several days until fully charged without using AC.

Hi Raymond,

Thank you for reaching out! Suppose you only have limited time of direct sunlight in your location. In that case, we recommend connecting the maximum solar panels your generator can handle to maximize those hours and adding a wind turbine if your location is getting a constant speed of 27 mph as an alternate way to provide charging input to your generator. If you have any follow-up questions, you can contact our support directly at (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Regards,

Nature's Generator Support Team

How do I know if the solar panel's are working.

Hi Raymond,

Thank you for reaching out! All of our generators have an indication icon on the display from the charging inputs. Please check the generator display while your solar panels are receiving direct sunlight and look for the solar panel icon. If you have any follow-up questions, you can contact our support directly at (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Regards,
Nature's Generator Support Team

Will this run a well pump 220v

Hi Jerry,

Thank you for reaching out. Nature's Generator Elite 3600w can only power 120v appliances of up to 3600w of output. However, you might want to check our Nature's Generator Powerhouse. Our Powerhouse generator can power 120v/240v appliances and has a maximum output capacity of 7,200 watts. Please click the link below to learn more about it. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

https://naturesgenerator.com/collections/natures-generator-powerhouse

Are the solar panels OK to be outside in rain?

Hi Mary,

Thank you for reaching out with your concern. The solar panels are weather resistant so you can leave them outside 24/7. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Regards,
Nature's Generator Support Team

I asked Google Gemini AI if switching the Nature's Generator Elite - wind and solar inputs would cause a problem. It said it should work fine if you do not exceed the 300-watt max input ratings. I noticed that the input connectors are keyed differently so that mistake cannot happen. If the other end of the cables is the same, they could be accidentally switched. If that happened, would it cause a problem. I would imagen if it caused a problem that is why those inputs are keyed to prevent any problems. If it is not a problem, then leaving the inputs exactly the same would give us the ability to go all solar or all wind or any combination of that as long the 300-watt max input is not exceeded. Please give us your expiation on this. Thank you.

Hi Dan,

Thank you for reaching out with your concern. The solar and wind input of the generator is not the same since using a wind turbine to the solar input of the generator is not compatible, same thing with solar panels going to wind input. The reason is that they use different charge controllers. The charge controller of the solar panels is built inside the generator while the wind turbine have an external charge controller built-in the cable of the wind turbine. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Regards,
Nature's Generator Support Team

Will this run well pump? Thank you.

Hi Francis,

Thank you for reaching out. Yes, Nature's Generator Elite 3600w can run a well pump as long as it is within the wattage capacity of the generator which is 3,600w. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Is the system ready to use out of the box? Or do I need a power pack as well?

Hi Theron,

Thank you for reaching out. Yes, you can already use the generator upon receipt. However, we suggest you charge the generator via AC input for at least 24 hours to make sure that the battery is in optimal condition on your first use. A Nature's Generator Elite Power Pod (power pack) is needed if you want to expand the battery capacity of the generator for longer runtime with your appliances. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Does this unit come with a battery?if not how do you use it without a battery?how much does a battery cost?

Hi Mark,

Thank you for reaching out and for showing interest in our products. Nature's Generator Elite has a 12v 100ah AGM Sealed Lead Acid battery inside when you order it. A replacement Nature's Generator 100ah battery is for only $299.99 only. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Compre el de 3,600 watts y trajo 2 placas solares de 100 watts cada una. Funciona muy bien pero al cargar el generador con las placas y el sol tarda muchísimo. Puedo reemplazar el panel solar por otro con mas watts para que la carga solar sea mas rápida? Y si se puede cual sugieren?

Hi Gricelle,

Thank you for reaching out. Using a solar panel with higher wattage might damage your generator. Nature's Generator Elite has a solar input of 300 watts, we suggest you add one more 100 watts solar panel to maximize the 300 watts of solar charging capacity. You can also charge your generator via AC input and solar input simultaneously for faster charging. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

How many watt hours does it have?

Hi Tim,

Thank you for reaching out. If you're pertaining to the battery capacity, A Nature's Generator Elite has 1,200 watt-hours of battery capacity. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

What is the open voltage output and amperage of the solar panel?

Hi George,

Thank you for reaching out. Please see the information below for the technical specifications of our Nature's Generator 100-watt Power Panel.

Rated Power: 100W
Voltage: 17V ~ 22V
Fuse Rating: 8A

If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Can I daisy chain solar panels on this unit?

Hi Kimme,

Thank you for reaching out. Yes, you can daisy chain up to three 100w solar panels on a Nature's Generator Elite since it has a 300w solar input. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

I want a UPS for my refrigerator can I use this product for this? I want to mount the solar panels on the roof and run the wiring that is provided with the unit inside to hook to the generator Is this able to be done? What is the lifespan of the battery?

Hi Mark,

Thank you for reaching out. Yes, Nature's Generator can be used as a UPS. Yes, you can mount your solar panels on the roof while the generator is inside your home. The typical life span of an SLA battery is 500 to 800 full charge cycles. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Is the Elite suitable for camping if kept in a storage box, or something to keep out of direct inclement weather?

Hi Chip,
Thank you for reaching out. Yes, you can use the generator even in inclement weather, you just need to make sure that the generator is properly placed in a safe and well-ventilated area since the generator is not weather-resistant. If you have any follow-up questions, you may reach our support directly via (800) 975-7909, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

How is the shipping to Puerto Rico?

Hi Kerlys,

Thanks for having an interest in our products! Unfortunately, we don't ship out products to our customers located in Puerto Rico. You can reach out to our resellers in Puerto Rico to order our products with them, their contact information is provided below. If you have any follow-up questions, you may reach our support directly via (800) 203-7516, or email us at support@naturesgenerator.com We'll be more than happy to assist you!

*ISP Puerto Rico
https://isppr.com/  
https://www.facebook.com/isp.bayamon/  
(787) 786-9241

*Dr. Tech
https://www.drtechpr.com/  
787-805-8101 

Regards,
Nature's Generator Support Team

Can a multi-outlet power cord be connected to the 120v outlet on the generator?

Hi Pauline,

Thanks for your query! You can use the multi-outlet power cord. If you are using the extension cable to the outlet of the generator, kindly make sure that the appliances will not exceed the output wattage of the generator since it might damage the inverter. If you have any follow-up questions, you may reach our support directly via (800) 203-7516, or email us at support@naturesgenerator.com We'll be more than happy to assist you!

Regards,
Nature's Generator Support Team

I have a 5000 btu 110v air conditioner, how many hours can it stay on?

Hi Ricardo,
Thank you for reaching out. It will give you a runtime of approximately 35 minutes using Nature's Generator Elite - Gold System, you can add as many elite power pods as you want to increase the battery capacity of your generator system for longer runtime. If you have any follow-up questions, you may reach our support directly via (800) 203-7516, or email us at support@naturesgenerator.com. We'll be more than happy to assist you!

Thanks,
Nature's Generator Support team

Greetings, I have a Nature Generator with the extra battery pod. I plugged in a portable AV which needs 115 V 103.5v min. 126.5v max power supply and the generator started beeping and then the AC went off. The generator is fully charged and connected to the batter. I tried it twice and it did this. What might be going on? Thank you. Patrisia Gonzales

Hi Patrisia,

Thanks for your query! If the generator suddenly shuts off but the battery is fully charged and it still provides 120VAC, the most possible issue of the generator is the temperature. Kindly make sure that the generator is placed in a well-ventilated area so it won't encounter a temperature problem since the operating temperature of the generator is 32-104 °F (0-40 °C). If you have any follow-up questions, you may reach our support directly via (800) 203-7516, or email us at support@naturesgenerator.com We'll be more than happy to assist you!